EVERY year, Services Australia balances your Family Tax Benefit (FTB) and Child Care Subsidy (CCS) to make sure we pay you the right amount.
From July, most families will need to confirm their income for the 2019-20 financial year.
Not everyone will have to do the same thing.
What you’ll need to do will depend on your circumstances.
When we balance your payments, we compare how much FTB and CCS you got during the financial year with what you were actually entitled to, based on your confirmed family income and circumstances.
This includes any supplements you received and amounts we withheld during the year.
We’ll start balancing FTB from July, and CCS from August.
CCS is balanced later than FTB because we also need to wait for information from your childcare provider.
Before we balance your payments, you usually need to confirm your income.
To do this, you need to lodge your tax return with the Australian Taxation Office (ATO) or tell us you don’t need to lodge one.
You can do this online, so there’s no need to call or visit us.
To confirm your family’s income, you and your partner will need to lodge tax returns with the ATO.
Your income information will then be sent to us by the ATO so we can balance your payments.
If you don’t need to lodge a tax return, you can let us know by confirming your family’s income with your Centrelink online account via myGov or the Express Plus Centrelink mobile app.
You must do this for us to start balancing.
There are three possible outcomes for balancing, depending on your situation.
You may get a top up, have no change or have an overpayment.
Most families will have a top-up or no change when their balancing is complete.
You may get a top up if you weren’t paid enough during the financial year.
This will include any amount we withheld during the year.
For example, this may happen if you overestimated your family income, which meant you got less during the year than you were entitled to.
If you’re eligible for a top up payment, this will be paid into your bank account.
If you received too much FTB or CCS during the financial year, you may have an overpayment you’ll need to repay.
This can happen if you underestimated your family income or your circumstances changed, which means you got more financial assistance during the year than you were entitled to.
If you were overpaid, we’ll use the amount that’s been withheld to reduce your overpayment.
If we think we’ve paid you too much, we won’t finalise balancing your payments straight away.
This is because we’ve paused a range of debt activities due to the Coronavirus pandemic.
There’s nothing else you need to do now.
We’ll finish balancing your payments and write to you with the outcome once the pause has ended.
There’s no need to contact us to keep track of your balancing – you’ll get a letter when it’s done.
You can also check your balancing progress with your Centrelink online account through myGov or the Express Plus Centrelink mobile app.
For more information about balancing payments, visit servicesaustralia.gov.au/balancing.